Profile
Operations professional with 4 years supporting process, vendor, and customer workflows in mid-size companies. Strong in Excel reporting, coordination, and meeting SLAs under pressure.
Experience
Operations Executive — Nova Retail Pvt Ltd
2022 – Present · Gurugram- Managed daily order ops for 1,200+ SKUs across 3 warehouses.
- Cut dispatch delays by 18% by fixing handover checklists.
- Prepared weekly MIS reports for leadership in Excel.
Coordinator — ServeRight Logistics
2020 – 2022 · Delhi NCR- Coordinated 40+ vendor partners and tracked deliveries.
- Handled customer escalations with 90%+ same-day resolution.
- Documented processes that improved team throughput.
Projects
Vendor Scorecard Sheet
- Built an Excel scorecard tracking on-time delivery and quality.
- Helped leadership renegotiate 2 underperforming contracts.
Education
B.Com (Hons) — Delhi University
2016 – 2019Electives in Business Management and Accounts
Certifications
- Advanced Excel — Microsoft Learn (2023)